Tickets and Support
Use the official panel to open the private flow that matches your problem.
On this page6 sections
Overview
Trade requests, general support, scam concerns, and restriction appeals use different protected paths.
Describe the issue honestly and attach only evidence relevant to the case.
If an interaction expires, return to the official panel and start again instead of using an old private link.
Take action safely
Official destinations
Use these maintained routes when you are ready to act. Guide pages never replace live permissions or ticket checks.
Choose the Right Flow
Choose trade when both sides are preparing an official transaction.
Choose support for questions, technical problems, or account help that is not an appeal.
Choose the restriction appeal path only when the live eligibility check allows it.
Write a Useful Request
Describe what happened, what you expected, and what help you need.
Include relevant screenshots or links without exposing unrelated private information.
Keep one issue in the correct ticket so staff can follow the complete context.
Ticket Privacy
Only the authorized participants, assigned operational roles, and bot should access the ticket.
Application reviews, moderation evidence, and internal logs never fall back into public channels.
A public summary may explain the process but never expose private records.
Expired or Failed Controls
Return to the official public panel when an old component expires.
Do not reuse a stale link or repeatedly click a control that no longer matches the ticket state.
If the official panel is unavailable, wait and use the documented public support route.
Keep going
Related documentation
- Trade SafelyStart from the official ticket panel, confirm both traders and the full deal, then follow the assigned Middleman.
- Restrictions and AppealsA restriction limits normal community access while preserving safe public guidance and the official help path.
- Safety and ImpersonationOfficial staff and Middlemen handle official trades inside official Solvra tickets.