Community first. Trade protection only inside official tickets.
These rules apply inside the Solvra Discord and to all Solvra services. You accept them when you complete onboarding and again each time you open or use a ticket. Full terms: solvra.gg/terms. If you disagree, do not use tickets or services.
1. Community Conduct
- Be respectful and factual. No harassment, threats, hate, slurs, doxxing, NSFW or shock content, raids, ban evasion, staff abuse, or drama.
- No spam, ads, self-promo, referrals, invites, copy-server links, rival Middleman promo, scam links, phishing, malware, fake proof, or report abuse.
2. Legal & Platform Compliance
- Follow Discord Terms, Community Guidelines, game/platform rules, and laws.
- Publisher risk: trading in-game items for real money can violate game or platform terms. Possible account bans, item wipes, or rollbacks are your own risk.
- Solvra is an independent community. It is not affiliated with, endorsed by, or connected to Epic Games, Fortnite, or Discord.
- No hacked, compromised, illegal, unauthorized, or fraudulently obtained assets/access. Normal in-game stealing mechanics are handled under gameplay policy below.
- No account buying, selling, sharing, or access transfers. Solvra does not make platform-prohibited trades permitted.
3. Gameplay vs Trade Safety
- Some supported games include stealing, raiding, baiting, or private-match tactics as gameplay. Normal in-game mechanics are not automatically a scam or ban reason.
- Community risk, repeated reports, harassment, impersonation, ticket abuse, staged trades, or trade risk may lead to restriction instead of ban.
- A restriction is a safety and access measure, not automatically a public fraud verdict. Restricted users may still use official Middleman tickets and appeals.
4. Official Tickets Only
- Solvra protection applies only inside official ticket channels on our Discord server.
- DM, group-chat, non-ticket, other-server, or copy-server trades are 100% at your own risk.
- Keep details, evidence, and handoffs in the ticket and follow only verified staff and Middlemen there.
5. Middleman, Money Tickets & Risk
- Solvra provides ticket handling, verification, logs, Middleman time, and digital item/asset handoff support. It is not insurance, financial escrow, refund service, payment processor, guarantee, or compensation.
- Money tickets: by opening one you confirm you are 18+ or have parent/guardian consent.
- Money tickets are user-to-user sales. Solvra may temporarily hold digital items/assets, but never holds, processes, transfers, refunds, insures, or guarantees money/payments.
- Fees are service fees for ticket handling and go 100% to the assigned Middleman. Middlemen are independent community members, not Solvra employees or agents.
- Payment, refund, chargeback, tax, and provider disputes stay between traders/providers. False chargebacks on completed trades count as fraud and lead to enforcement.
- Solvra/staff are not responsible for losses caused by other users or third parties: scams, fraud, chargebacks, failed trades, broken promises, or game/platform/payment-provider actions, including losses on held items caused by such events.
- While Solvra or an assigned Middleman holds digital items/assets for a handoff, they keep a duty of care for those items and release them only as the verified trade requires. Outside-control events such as Epic-side bans, wipes, or rollbacks stay covered by the line above.
- This does not limit liability for Solvra's own intent or gross negligence and does not remove mandatory consumer rights that apply to you by law.
- No market/pricing advice; dupes, bugs, exploits, patches, wipes, bans, rollbacks, resets, and value changes are your risk. See fees on How to Trade.
6. Identity & Staff Safety
- Official invite: discord.gg/solvra | Server ID:
1432863865833656453 - Tags, names, bios, avatars, screenshots, and badges do not prove trust. Verify staff and Middlemen at solvra.gg/team or via solvra.gg/verify.
- Solvra staff and Middlemen only handle official trades, support, and payments inside official tickets. Only follow trade, support, account-check, or payment instructions posted by verified staff/Middlemen inside the official ticket. Solvra staff never ask for passwords, email logins, 2FA, recovery codes, payment secrets, or remote access.
7. Evidence, Privacy & Enforcement
- Submit only needed evidence. Do not post secrets, addresses, or unrelated private data.
- Ticket records, IDs, screenshots, receipts, transcripts, and moderation notes may be stored for review, safety, appeals, enforcement, and compliance. See our Privacy Policy. Data export or deletion requests: contact@solvra.gg.
- Community Safety Scan: our moderation bot scans messages in non excluded server text channels in real time using rule based systems; messages that are not flagged are not stored. The full notice is below.
- Staff may warn, time out, close, pause, refuse, restrict, blacklist, ban, or report activity that breaks policy or creates risk. False reports, edited proof, missing context, alt bypass, hidden restricted status, or ticket abuse can lead to enforcement.
- Restricted users may appeal through tickets. Policy updates are posted with their date in the Discord announcements channel and apply from posting. Continued use after an update means you accept the posted version.
Solvra Community Safety and Your Data
To keep this trading community safe, our moderation bot scans messages in non excluded server text channels in real time, using rule based systems, for scams, threats, and harmful content. Messages that are not flagged are checked and immediately discarded; they are not stored. When a message is flagged or reported, or when we take a moderation action (a warning, mute, removal, or ban), we keep a short record of that case (the relevant message, your user ID, the channel, the time, the reason, and the action) so our moderators and the founder can review it and handle an appeal fairly. Anonymous trend counters may be used for community and service improvement; they contain no content and no identifiers.
Legal basis: legitimate interest (Art 6(1)(f) GDPR), protecting members from scams and abuse. We do not ask for your consent and we do not log or export all chat. Channels marked no log are never scanned for storage.
We keep flagged case records for 30 days (up to 90 days for bans or open cases), then delete them.
Your right to object (Art 21 GDPR)
This is a separate notice. You can object to this processing at any time if you have a specific concern about your situation. Open a privacy ticket or email privacy@solvra.gg to explain your concern. We will restrict the processing for you while we review, and we will reply within one month. We may continue only where there are compelling safety grounds. The founder reviews your objection, and you can always escalate to the Austrian Data Protection Authority (dsb.gv.at).
Full privacy notice: solvra.gg/privacy. Questions or a data request (access or deletion): privacy@solvra.gg.
Solvra is not a marketplace, broker, legal adviser, game or platform support, recovery service, or outside-ticket mediator.
You always carry final risk for trades, items, accounts, and currencies.
Effective: June 12, 2026 (Rules v3). Changelog: June 12, 2026, v3, added the Community Safety Scan notice in section 7. June 10, 2026, v2, liability and platform-risk hardening, first version published on this page; the earlier wording (v1) applied in the Discord server before this date. Earlier versions are archived and available on request via contact@solvra.gg.