1. Introduction
Solvra ("we", "us", "our") operates the website solvra.gg and the Solvra Discord bot. This privacy policy explains what data we collect, how we use it, and your rights regarding that data.
2. Data We Collect
- Discord account information— user ID, username, and avatar when you interact with our bot or log in to our website via Discord OAuth.
- Trade and ticket data— transaction records, messages within middleman tickets, and trade evidence submitted during the process.
- Website usage data— pages visited, standard server logs, and anonymized analytics.
3. How We Use Your Data
- To provide middleman services and verify trades
- To maintain trust scores, vouches, and leaderboards
- To enforce community rules, including warnings, restrictions, and bans
- To improve our services and user experience
4. Data Storage
Bot and user data is stored on secure servers provided by Hetzner (Germany). The website is hosted on Vercel. Trade evidence and attachments may be stored on Cloudflare R2. All data is handled in accordance with applicable data protection regulations.
5. Your Rights
- You can request a copy of your personal data at any time.
- You can request deletion of your data by contacting us via Discord or email.
- Deletion of enforcement records (warnings, bans) may be limited where required for community safety.
6. Third-Party Services
We use the following third-party services:
- Discord— OAuth login and bot infrastructure
- Vercel— website hosting
- Cloudflare— CDN and object storage (R2)
- Hetzner— bot and database hosting
7. Changes to This Policy
We may update this privacy policy from time to time. Material changes will be announced on our Discord server. Continued use of our services after changes constitutes acceptance of the updated policy.
8. Contact
If you have questions about this policy or want to exercise your data rights, contact us at contact@solvra.gg or via our Discord server.