Privacy Notice

1. Controller

2. Data Processing in the Solvra Ban Registry

Solvra operates a community protection registry at solvra.gg/registry.

2.1 Public View

The Public View shows only:

• Discord identifier (numeric ID)
• Status (Restricted or Banned)

The Public View does NOT show:

• Display names or usernames
• Profile pictures
• Specific reasons for the action
• Evidence material
• Dates of the action
• Internal case details

2.2 Internal Processing

For each Public View entry, Solvra processes internally:

• The reason for the action
• Evidence material (screenshots, chat logs, related ticket data)
• The date of the action
• The Solvra staff member who added the entry
• Any appeal or dispute history

This internal data is accessible only to authorized Solvra staff (Middleman Manager and higher roles) via the internal dashboard at solvra.gg/dashboard/registry. The internal data is not published, not sold, and not shared with third parties unless legally required.

2.3 Legal Basis

The processing of Discord identifiers in the Public View and the internal data processing are based on legitimate interest (Art. 6 (1) (f) GDPR). The legitimate interest is the protection of the Solvra community from documented scam attempts and rule violations.

2.4 Retention

Active entries remain in the Public View for a maximum of 5 years from the date of the last documented violation. After this period, the entry is automatically removed from the Public View. Internal archive records may be retained longer for documentation purposes.

3. Your Rights

3.1 Right to Object (Art. 21 GDPR)

You can object to the processing of your data at any time via dispute@solvra.gg. We will review your case based on the internal evidence and respond within 30 days.

3.2 Right to Access (Art. 15 GDPR)

You can request information about the data we hold about you via privacy@solvra.gg.

3.3 Right to Erasure (Art. 17 GDPR)

You can request deletion of your data. Note that deletion requests for active Public View entries may be denied based on legitimate interest if evidence supports the action. We will respond to your request within 30 days with a decision and reasoning.

3.4 Right to Lodge a Complaint

You have the right to lodge a complaint with the supervisory authority. In Austria: Datenschutzbehörde, Barichgasse 40-42, 1030 Wien, dsb@dsb.gv.at.

4. Discord-Server Operations

Beyond the registry, Solvra processes Discord data in the normal course of Discord server operation (member list, message logs for moderation, ticket transcripts). This processing is governed by the Discord Terms of Service and Discord Privacy Policy in combination with this notice.

5. Data Storage & Sub-Processors

Bot and user data is stored on secure servers provided by Hetzner (Germany). The website is hosted on Vercel. Trade evidence and attachments may be stored on Cloudflare R2. All data is handled in accordance with applicable data protection regulations.

6. Third-Party Services

We use the following third-party services:

• Discord— OAuth login and bot infrastructure
• Vercel— website hosting
• Cloudflare— CDN and object storage (R2)
• Hetzner— bot and database hosting

7. Contact

For all privacy-related inquiries: privacy@solvra.gg.

For dispute submissions: dispute@solvra.gg.

8. Changes to this Notice

We may update this notice. The current version is always available at solvra.gg/privacy. The last updated date is shown at the top of this document.